Effective Date: December 21, 2025

Acme Janitor Service ("we," "us," or "our") operates the website https://acmejanitorservice.com (the "Site"). This Privacy Policy explains how we collect, use, disclose, and safeguard personal information in compliance with:

British Columbia's Personal Information Protection Act (BC PIPA), and
Canada's Personal Information Protection and Electronic Documents Act (PIPEDA)

This dual-compliance policy applies to personal information collected in British Columbia and elsewhere in Canada.

By using our Site or providing us with personal information, you consent to the collection, use, and disclosure of your personal information as described in this Privacy Policy.

1. Accountability

Acme Janitor Service is responsible for personal information under its control and is committed to complying with applicable Canadian privacy laws. Responsibility for privacy compliance rests with the business owner or designated representative, who can be contacted using the information provided at the end of this policy.

2. Information We Collect

a. Personal Information

We collect personal information only through our contact form or through direct communications with us. This may include:

Name
Email address
Phone number
Message content and service-related details

This information is used solely to respond to inquiries, provide quotes, and communicate about our services.

b. Automatically Collected Information

Our Site does not intentionally use analytics or tracking tools to collect personal information.

However, limited technical information (such as IP address, server logs, or security-related data) may be processed automatically by our hosting, DNS, and email service providers for purposes such as security, spam prevention, and system reliability.

3. Purposes for Collection

We collect personal information for the following purposes:

Responding to inquiries and providing estimates or quotes
Scheduling, delivering, and managing cleaning services
Communicating with clients regarding services, billing, or support
Improving our website and service offerings
Meeting legal, regulatory, and insurance requirements

Personal information will not be used for purposes other than those identified, except with your consent or as permitted or required by law.

4. Consent

We obtain consent to collect, use, and disclose personal information in accordance with BC PIPA and PIPEDA. Consent may be express or implied, depending on the sensitivity of the information and the purpose for which it is collected.

You may withdraw your consent at any time, subject to legal or contractual restrictions and reasonable notice. Withdrawing consent may limit our ability to provide services.

5. Limiting Use, Disclosure, and Retention

We limit the collection of personal information to what is reasonably necessary. Personal information is used or disclosed only for the purposes identified in this policy or as permitted by law.

We retain personal information only for as long as necessary to fulfill the identified purposes or to meet legal and business record-keeping requirements.

6. Cookies and Website Analytics

Our Site does not use third-party analytics services (such as Google Analytics), advertising pixels, or behavioural tracking technologies.

We may use essential cookies or technical logs only as required for basic website functionality, security, and contact form operation. These do not track users across websites and do not identify you personally.

7. Safeguards

We use reasonable administrative, technical, and physical safeguards to protect personal information against loss, theft, unauthorized access, disclosure, copying, use, or modification. While we take reasonable steps to protect personal information, no method of transmission over the Internet is completely secure.

8. Accuracy

We make reasonable efforts to ensure personal information is accurate and complete for the purposes for which it is used. You may request corrections to your personal information at any time.

9. Access to Personal Information

Subject to limited exceptions under applicable law, you may request:

Access to the personal information we hold about you
Information about how your personal information has been used or disclosed

Requests must be made in writing, and we may require verification of your identity. We will respond within the timeframes required by BC PIPA or PIPEDA.

10. Third-Party Service Providers

We use a limited number of third-party service providers to operate our website and communications, including:

Netlify – website hosting and delivery infrastructure
Cloudflare – DNS and security services for alternate domains
Resend – email delivery service used to transmit messages submitted through our contact form
Hostinger – business email hosting where contact form messages are received

These service providers may store or process personal information outside of Canada, including in the United States or other jurisdictions. In such cases, personal information may be subject to the laws of those jurisdictions.

11. Children's Privacy

Our Site and services are not intended for individuals under the age of 13. We do not knowingly collect personal information from children.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on this page with a revised effective date.

13. Contact Information and Complaints

If you have questions, wish to access or correct your personal information, withdraw consent, or make a privacy-related complaint, please contact:

Acme Janitor Service LTD.
Email: contact@acmejanitorservice.com
Phone: 250-564-4309

If your concern is not resolved, you may contact:

Office of the Information and Privacy Commissioner for British Columbia (OIPC), or
Office of the Privacy Commissioner of Canada, as applicable

This Privacy Policy is intended to comply with BC PIPA and PIPEDA and is provided for general informational purposes only. It does not constitute legal advice.

Privacy Policy